S&OP and Lean in a Bank environment.

S&OP and Lean in a Bank environment.

Authors:
Nicole Warren – Quality & Process Change Manager, Bachelor of Engineering (Hons) and Science
Peter Atanasovski – Quality & Process Change Manager, Bachelor of Engineering (Hons)
Mark Donato – Operational Performance Manager, Bachelor of Applied Science in Manufacturing Operations.

INTRODUCTION

Between 2002 and 2003, NAB faced an economic backdrop of declining interest rates, which resulted in a twenty per cent growth in home lending volumes. During this time, NAB Lending Services experienced an unprecedented level of backlog with managers unable to clearly monitor resource levels and pending work in the system. As a result, rather than reap the benefits of this surge in lending volumes, it exposed major flaws in operational capability. (more…)